Aquafresh RO

The products in their original condition may be eligible for return within 7 days, subject to our return policy. If an order cannot be fulfilled due to stock unavailability or an unserviceable delivery location, a 100% refund will be processed using the original payment method. Please refer to our Shipping & Return Policy for complete details.

Orders are generally dispatched within 1–3 working days, and delivery across India typically takes 3-7 working days, depending on your location and courier partner. Delivery times may vary during holidays or in remote service areas.

We collect a 10% advance deposit at checkout to confirm genuine orders and speed up dispatch. The remaining 90% is collected by the delivery agent when your order arrives at your home.

We accept secure online payments through UPI, credit cards, debit cards, net banking, and other supported payment options. Cash on Delivery (COD) is available only in selected serviceable locations as per our policy.

No. Products are not eligible for warranty support unless they are purchased from an Authorized Seller who provides a PDF copy of the Letter of Authorization. Before processing any warranty claim, we verify the seller details mentioned on your purchase invoice against our company-issued authorization letter. Only products purchased from verified authorized sellers are eligible for warranty coverage, subject to the applicable warranty terms.

You can book a service through our website, WhatsApp, phone, or customer support team. Please keep your invoice or order details ready so we can process your request quickly.

We recommend servicing your RO water purifier every four to six months to maintain water quality, improve performance, and increase the life of filters and other components. Actual service frequency may vary depending on water quality and daily usage.

The installation charges Rs.599 will be applicable in most of products, but in some cases, it will be free of cost, please check it on product page description before purchasing it. Installation is usually scheduled within 1 or 2 working days after product delivery, depending on your location and technician availability. Our support team will coordinate with you after the confirmation of delivery and plan a convenient installation time.

Depending on the model, your 1 or 2-year warranty covers electrical components like the RO pump and SMPS power supply. It does not cover consumable parts (pre-filters, sediment, carbon, RO membrane, UV lamp, SV) which wear out naturally based on water quality, nor physical damage to plastic parts. Please check your warranty card for exact terms.

The product price generally includes the water purifier unit, applicable warranty, installation benefits (where eligible), and user manual. Fitting Accessories or optional installation materials required beyond the standard installation may be charged separately.